Maintenance management for multi-site teams
Every site. Every asset. One calm view.
Annan CMMS gives Australian facilities teams one accountable place for every asset, every planned service and every work request, from the fault report on a phone to the contractor signing out at the gate.
- Database, hosting and AI in Australia
- Documents stay in your Microsoft 365 or Google Drive
- Nothing issued until a person approves it
All sites
Tuesday 6 October 2026
Built for teams who look after
- Aged care homes
- School groups
- Clubs
- Retail networks
- Campuses
- Property portfolios
- FM contractors
The toolkit
Know what's due, who's on it, and what it cost.
The core of the toolkit, done properly, so the team trusts the system and stops keeping their own lists.
One home for every asset
Every asset, every site and every job in one accountable record, with a service history that's never deleted.
- QR label and automatic numbering on every asset
- Bring your register in from CSV or Excel
- Status changes itself when a fault is reported or a repair closes
- Assets are retired with a reason, never erased
- Manuals linked from your own Drive, OneDrive or SharePoint
Planned maintenance that runs itself
Schedule one asset or a whole fleet: every few weeks, the first Monday at 7am, a one-off date, or counted from the last service.
- Drafts prepared ahead of the due date
- Nothing is issued until a manager approves it
- Parts lists, instructions and safety notes on every job
- Cycle reports on screen, as PDF or by private link
- Subscribe to maintenance dates in your calendar
Work requests people actually finish
Photos, condition, notes, costs and progress on every job, for your own team or outside contractors.
- Whoever reported the fault can be emailed on every update
- Plain-language warnings stop duplicate reports
- Shared jobs: tick off each asset with its own note and cost
- Closing a job updates the asset record automatically
Fault reporting
Faults reach you, however they're found.
Staff, tenants and even the equipment itself can raise a problem. A person decides what happens next.
Scan the label on the plant
Anyone can see an asset's basic details without signing in. Full history stays behind sign-in.
Report a fault in seconds
Verified by an SMS code, with an optional photo. Rate limits keep out spam and repeat reports.
Let your equipment speak
Connected equipment reports its own faults through a private link for each device, with a full event log.
A person approves first
Device reports arrive as drafts. Repeats attach to the open job, and a recovery adds a note.
Alerts for what matters most
Flag critical equipment and the right people are emailed within minutes that someone reports a fault on it.
Updates people recognise
Every operational email goes out from your own Microsoft 365, Google or SMTP mailbox, never a shared sender.
Spend and reporting
Know where the money goes.
Cost is captured when each job closes, so planned and reactive spend per site is always current, with budgets, charts and drill-down.
- Monthly site reports for your team, your client or your board
- Asset reports on demand: spend against budget and similar assets, depreciated value, and a replacement recommendation
- Your logo on the workspace and PDFs
Annan does the sums. AI writes the summary in plain English, and an admin approves every report before it's sent.
A steady month at Riverside. 14 jobs closed, including the chiller service and the courtyard lighting repairs. Reactive spend ran over budget, mostly from three call-outs to the kitchen exhaust fan.
Contractors on site
Know who's on site, and what they've signed.
Contractors scan a QR poster at the gate and sign in with a passkey. Annan checks their location, their induction and their SWMS or permit before clearing them, and signs them out when they leave.
- Induction gate with validity periods and re-induction
- SWMS and permits with templates, crew signing and frozen signed copies
- Fire-watch timers and review escalations on scheduled jobs
- Site access records that can't be edited after the fact
- A portal for each provider: their lead allocates techs, techs see only their jobs, and you approve the work or send it back
Annan keeps the records. Your team still sets the rules for your sites.
- LocationInside the site boundaryOn site
- InductionValid to 12/03/2027Valid
- SWMSSigned by crew of 3Signed
- Hot work permitSent to manager 7:38 amIn review
- Fire watchStarts when hot work ends60 min
Your data, your rules
Your documents stay where you already keep them.
After we use the power of AI to locate missing manuals and documents available for your assets, we let you keep them. Your documents stay where your organisation already keeps them in your MS365 storage or Google Drive, and access is in your control.
In your own Microsoft 365 or Google Drive
Manuals, certificates and maintenance documents stay in your SharePoint, OneDrive or Google Drive, under your permissions. Documents you link from elsewhere are approved before use.
Kept in Australia
Your records are stored in Sydney, the app runs on servers in Sydney, and AI runs on Amazon Bedrock in Sydney and Melbourne. Photos and documents stay in your own Microsoft 365 or Google Drive.
The right view for each role
Owners, admins, managers and technicians. Managers see only their own sites, and technicians can add records but not change or remove them.
Microsoft 365 or Google Workspace
Or email and password with an optional authenticator app. Contractors and their staff use passkeys.
Processed in Australia, never used for training
AI writes summaries and answers questions. Calculations and decisions are never left to it.
When you use an AI feature, the text needed for that request is processed by Anthropic's Claude models on Amazon Bedrock in Sydney and Melbourne. Manufacturer lookups send only the make and model to a web search service, which may be outside Australia. Nobody trains on it.
Getting started
Onboard in three guided steps.
A guided wizard inside the app walks new organisations through setup, ticking itself off as each part is finished — no checklist to keep by hand.
Set up your organisation
Your details, logo, mailbox and file storage connect in a few screens, then you add each site you look after.
Bring your assets across
Migrating from another system? Upload your whole register in one go from a CSV or Excel file — numbering, checks and QR labels are handled for you.
Invite your team
Bring in your techs, managers and contractor companies, and start raising work requests.
See all your sites in one place.
Talk to us about your portfolio, or set up a workspace and look around.